Closed Captioning

For Closed Captioning Concerns Please Contact Our Captioning Hotline:

Phone: 800-554-4549
Fax: 330-678-0688
Email: Captioning@pbswesternreserve.org

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written Closed Captioning Complaints Should Be Directed to the Following:

Ryan Wheele, Operations Manager
PBS Western Reserve
1750 W. Campus Center Drive
Kent OH 44240
Phone: 800-554-4549
Fax: 330-678-0688
Email: Captioning@pbswesternreserve.org

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

Closed Captioning Concerns and Complaints for Online Videos:

Ryan Wheele, Operations Manager
PBS Western Reserve
1750 W. Campus Center Drive
Kent OH 44240
Phone: 800-554-4549
Fax: 330-678-0688
Email: Captioning@pbswesternreserve.org

CLOSED CAPTIONING QUALITY CERTIFICATION

All programming provided by PBS Western Reserve complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS Western Reserve complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.